Privacy Policy

Introduction

This Privacy Policy describes how CRD Enterprises and its affiliates (collectively "we", "our", "us") collect, use, share, protect or otherwise process your information/personal data through our website (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Information collected may include but is not limited to name, date of birth, address, telephone/mobile number, email ID, and identification/address proof. Sensitive data such as bank account or card details or biometric information may be collected with your consent, in accordance with applicable law(s).

You may choose not to provide certain information by not using specific services or features on the Platform. We may track user behaviour, preferences, and other information provided. This information is analysed on an aggregated basis. We also collect your transaction-related information on the Platform and partner platforms. When data is collected directly by a third-party partner, their privacy policy applies.

Usage

We use your personal data to provide requested services, fulfil orders, enhance user experience, resolve disputes, troubleshoot problems, send service updates, detect and prevent fraud, enforce our terms and conditions, and conduct research and analysis. Your access to products/services may be impacted if you withhold certain permissions.

Sharing

We may share your personal data internally with affiliates, corporate entities, and third-party partners such as logistics providers, payment providers, and reward program partners, in order to provide services and comply with obligations. Disclosure may also be made to government or law enforcement agencies where required by law or in good faith.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access or misuse. Despite safeguards, data transmission over the internet cannot be guaranteed as completely secure. You are responsible for protecting your account login and password information.

Data Deletion and Retention

You may delete your account via your profile or by contacting us. We may delay or deny deletion in case of pending claims, grievances, or services. We retain personal data only as long as required for the purpose collected or as required under law. Anonymized data may be retained for research and analysis.

Your Rights & Consent

You may access, rectify, and update your personal data through Platform functionalities. By using our Platform, you consent to the collection, storage, and processing of your information as per this Privacy Policy. You may withdraw consent by contacting our Grievance Officer. Withdrawal will not be retrospective and may impact access to services.

Changes: We may update this Privacy Policy to reflect changes to our practices. Please review it periodically for updates. Significant changes may be communicated as required by law.