Privacy Policy

🕒 Last Updated: 15 July 2026

RS PRIME COMMERCE ("we", "us" or "our") operates the website rsprimecommerce.shop (the "Website"). We are committed to protecting the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit or make a purchase from our Website. This policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

1. Information We Collect

1.1 Information You Provide to Us

• Identity & Contact Data: Name, billing address, shipping address, PIN code, email address and mobile number provided when you place an order, create an account or contact us.
• Transaction Data: Details of products purchased, order value, order history and delivery details.
• Payment Data: Payments are processed by RBI-authorised third-party payment gateways (such as CCAvenue). We do not collect or store your complete card number, CVV or net banking credentials on our servers. We only receive a payment reference and status from the gateway.
• Communication Data: Records of your correspondence with our customer support team, feedback and reviews.

1.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages and referral sources.
• Cookies: We use cookies and similar technologies to keep your shopping cart active, remember preferences, and analyse Website traffic. You can control cookies through your browser settings; disabling cookies may affect certain Website features.

2. How We Use Your Information

We use your personal information solely for legitimate business purposes, including to:

• Process, confirm, fulfil and deliver your orders, and send order-related updates via email, SMS or WhatsApp;
• Process payments, refunds and cancellations through our payment gateway partners;
• Provide customer support and resolve complaints or grievances;
• Detect and prevent fraud, unauthorised transactions and abuse of the Website;
• Comply with applicable legal, regulatory and tax obligations;
• With your consent, send you promotional offers and newsletters (you may opt out at any time).

3. Sharing & Disclosure of Information

We do not sell, rent or trade your personal information to any third party. We share information only in the following limited circumstances:

Recipient	Purpose
Payment gateway partners (e.g., CCAvenue)	Secure processing of payments, refunds and chargebacks
Courier & logistics partners	Shipping and delivery of your orders (name, address, PIN code, phone number)
IT & analytics service providers	Website hosting, maintenance and performance analytics
Government / law enforcement agencies	Where required under applicable law, court order or legal process

All third-party service providers are contractually obligated to protect your data and to use it only for the specified purpose.

4. Data Security

We adopt reasonable security practices and procedures as mandated under the IT Act, 2000 and the DPDP Act, 2023, including:

• 256-bit SSL encryption for all data transmitted between your browser and our Website;
• PCI-DSS compliant payment processing through authorised payment aggregators;
• Restricted access to personal data on a need-to-know basis;
• Regular security reviews of our systems and infrastructure.

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including the fulfilment of any legal, accounting, taxation or reporting requirements. Transaction records are retained in accordance with applicable Indian laws, after which data is securely deleted or anonymised.

6. Your Rights

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access a summary of the personal data we hold about you;
• Request correction or updating of inaccurate or incomplete data;
• Request erasure of your personal data, subject to legal retention requirements;
• Withdraw consent for marketing communications at any time;
• Nominate another individual to exercise your rights in the event of death or incapacity;
• Lodge a grievance with our Grievance Officer, and, if unresolved, with the Data Protection Board of India.

To exercise any of these rights, please write to us at VIEWIDEALTECH@GMAIL.COM.

7. Third-Party Links

Our Website may contain links to third-party websites, including payment gateway pages. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to read the privacy policies of any website you visit through links on our Website.

8. Children's Privacy

Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the DPDP Act, 2023, the contact details of the Grievance Officer are provided below: