Refund & Cancellation Policy

🕒 Last Updated: 15 July 2026

At RS PRIME COMMERCE, customer satisfaction is our top priority. This Refund & Cancellation Policy explains the conditions under which orders placed on rsprimecommerce.shop may be cancelled, returned, exchanged or refunded. This policy is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

1.1 Cancellation by the Customer

• You may cancel your order free of charge at any time before it is dispatched by calling us at +91 9759329380 or emailing VIEWIDEALTECH@GMAIL.COM with your order number.
• Once an order has been dispatched, it cannot be cancelled; however, you may refuse delivery or initiate a return after delivery in accordance with Section 2 below.
• For prepaid orders cancelled before dispatch, a full refund (100% of the amount paid) will be initiated to the original payment method within 24–48 hours of cancellation confirmation.

1.2 Cancellation by RS PRIME COMMERCE

We reserve the right to cancel any order in cases including, but not limited to: product unavailability, pricing or listing errors, inaccuracies in the delivery address, suspected fraudulent or bulk-trade transactions, or failure of payment verification. In all such cases, any amount paid will be refunded in full to the original payment method within 5–7 working days.

2. Returns & Replacements

2.1 Return Window

We offer a 7-day return policy. If you are not satisfied with your purchase, you may request a return or replacement within 7 days from the date of delivery.

2.2 Conditions for Return Eligibility

• The product must be unused, in its original condition, with all original packaging, tags, accessories, manuals, freebies and warranty cards intact;
• The original invoice or order confirmation must accompany the return;
• The product serial number/IMEI (where applicable) must match our dispatch records;
• For products received in a damaged, defective or wrong condition, we recommend recording an unboxing video and reporting the issue within 48 hours of delivery for the fastest resolution.

2.3 Non-Returnable Items

• Products that have been used, installed, or physically damaged after delivery;
• Software licences, digital goods and gift cards once the code/key has been revealed or redeemed;
• In-ear earphones and hygiene-sensitive accessories once the seal is opened (unless defective on arrival);
• Products with tampered or missing serial numbers.

3. Return Process

1. Raise a request: Contact us at VIEWIDEALTECH@GMAIL.COM or +91 9759329380 within 7 days of delivery, quoting your order number and reason for return, along with photographs/videos where applicable.
2. Approval & pickup: Once your return request is approved, our courier partner will schedule a reverse pickup from your delivery address, generally within 2–3 working days. If reverse pickup is unavailable at your PIN code, we may request you to ship the product to our registered address; reasonable courier charges will be reimbursed for approved returns.
3. Quality inspection: Upon receipt, the product undergoes a quality check within 2–3 working days to verify the return conditions.
4. Resolution: Based on your preference and stock availability, we will issue a replacement or process a refund.

4. Refunds

Scenario	Refund Amount	Timeline
Cancellation before dispatch (prepaid)	100% of amount paid	Initiated within 24–48 hours; credited in 5–7 working days
Return of damaged / defective / wrong product	100% of amount paid, including original shipping charges	5–7 working days after quality check
Return for other reasons (change of mind)	Product price (original shipping charges, if any, are non-refundable)	5–7 working days after quality check
Failed transaction (amount debited, order not confirmed)	Auto-reversal of full amount	5–7 working days by bank / payment gateway

• All refunds are processed to the original payment method (credit card, debit card, net banking, UPI or wallet) through our payment gateway partner.
• The refund timeline of 5–7 working days is from the date the refund is initiated; the actual credit to your account depends on your bank or card issuer and may take additional time in some cases.
• Refund confirmation with a reference number will be shared with you via email/SMS once the refund is initiated.

5. Late or Missing Refunds

If you have not received your refund within the stated timeline, please first check your bank account or card statement again, then contact your bank or card issuer, as processing times may vary. If the refund is still not reflected, contact us at VIEWIDEALTECH@GMAIL.COM or +91 9759329380 with your order number and refund reference, and we will assist you promptly.

6. Contact for Refund & Cancellation Queries